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Frequently Asked Queries


HOSTING SERVICES AT CLOUD MACWAYS

VPS AND SHARED HOSTING

DATA CENTERS

SUPPORT

WHAT IS WEB HOSTING?TOP^
Web Hosting is the service that provides space on the Internet for different sites. It enables you to release your website so that people can view it online.

HOW DOES WEB HOSTING WORKS AT CLOUD MACWAYS?TOP^
After purchasing our web hosting plan, CloudMacways stores your website on one of our powerful servers and ascribes it a unique DNS. This DNS acts as the address that enables visitors worldwide to find and visit your website. This Domain Name System (DNS) is required in order for viewers to visit your website.
To put it simply, by placing an order for one of our web hosting package, you're basically purchasing space on our dedicated server. Just like how you use space on your computer’s hard drive, the only difference is that the server allows your site’s files and data to be accessed from everywhere.

DO I NEED TECHNICAL KNOWLEDGE TO USE YOUR WEB HOSTING SERVICES?TOP^
CloudMacways has made its web hosting services easier to use as compared to other services available in the market. Our cPanel is especially designed to make web hosting and domain management really easy to manage in a single place. Thus, if you’re a non-techie and have never used the web hosting before, our support will help you make everything as easy as a pie.

DO YOU PROVIDE HOSTING FOR MULTIPLE DOMAINS ON THE SHARED PLANS?TOP^
Yes, we can provide you with hosting of multiple domains, depending on the hosting package you have placed the order for.

DO I GET MY OWN DEDICATED IP?TOP^
Dedicated IPs are issued only to those hosting accounts using SSL certificates.

DO YOU HAVE SERVER BACKUPS?TOP^
Certainly! We get a backup for the data stored on each of our servers once in a week depending on the account's type as well as the server's specification. It is to be mentioned here that these backups are made for just server restoration purposes. You are responsible to keep local copies of your websites' web content and information.
In case of data loss or suspended/terminated hosting service, we will try attempt to recover your data from the most recent archive, but you’ll get charged for this.

I ALREADY HAVE A WEBSITE, CAN I TRANSFER IT TO YOUR WEB HOSTING?TOP^
Transferring your website to CloudMacways is a simple process. All you need to do is to upload your existing website files via an FTP client or through our Hosting Control Center. In case you do not have a recent copy of your website, you can request it from your present website hosting provider.
If there is any confusion along the way, our round the clock support team is here to help you. We can help you make out the best method to transition your website to our account.

HOW CAN I SHIFT MY WEB PAGES TO THE SERVER?TOP^
If your website is built on an HTML editor, such as Dreamweaver or Microsoft Expression Studio, it will be suitable to upload your website files through FTP (File Transfer Protocol).
However, if the size of your files exceeds 20 MB, we recommend using FileZilla– a tool that is compatible with Windows®, Linux®, and Mac® operating systems, or a different third-party FTP client.

WILL I GET ROOT ACCESS?TOP^
CloudMacways gives you great control over all the aspects of your server. Most of the times, it is much more similar to having the root access. However, the true root access of client’s server is always managed by CloudMacways

CAN I CHANGE MY SITE’S DOMAIN NAME UNDER THE HOSTING ACCOUNT?TOP^
Certainly, you can change the domain name of your site under your hosting account. If you wish to do that then you can contact our Support team. Besides changing the Domain name, you can also remove domains or shift them from one account to another.

CAN I CHANGE MY WEB HOSTING ACCOUNT NAME?TOP^
You cannot change your Web Hosting account name.

VPS AND SHARED HOSTING

WHAT IS SHARED WEB HOSTING?TOP^

In Shared Web Hosting, multiple users are hosted on a single server, which means you will have to share the server’s resources. This is an affordable way, since like the resources of the servers, their costs is also portioned among the clients/users.

WHO SHOULD GET SHARED HOSTING?TOP^

Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

WHAT IS A VPS?TOP^

A VPS has much more to offer than shared hosting. VPS—the abbreviation of Virtual Private Server— is actually a virtual server. It refers to the segmentation of a physical server into many servers and each of them serves as a dedicated server, you can enjoy a fully fledged, functional dedicated server but at an affordable price. Each has its separate operating system and can be rebooted individually. These operating systems are isolated from each other, thus when one VPS experiences problems, it has no effect on other servers.

WHO SHOULD GET VPS HOSTING?TOP^

VPS is an ideal solution budget-conscious companies and individuals that are running high-traffic websites and therefore need the bandwidth, flexibility, and consistent performance that VPS hosting is famous for.

WHAT IS THE DIFFERENCE BETWEEN VPS AND SHARED HOSTING?TOP^

VPS gives you all the control of a dedicated hosting with the freedom of having your own set of services as well as customizable disk space. Whereas shared hosting you have constrained administrative access and non-customizable software configurations.

Shared hosting is an easy& a cost-effective way to get cracking for websites that do not drive high traffic. In simple words, you can consider it as renting a room in an apartment, you just have a small private space or room of your own and you share the facilities like the kitchen, living room and bathroom.

While VPS hosting is like leasing a Condo, where you still share things, you are accountable for maintaining and making repairs within your Condo. There are less occupants per building and assigned parking lots. You do not share resources allocated on a VPS, except for the CPU memory and time, which are shared with other VPS on the machine.

DATA CENTERS

WHAT IS A DATA CENTER?TOP^

A Data Center, in the Web hosting industry,  is a facility that’s primarily used for the storage and managing Web sites along with other Internet information and the hardware infrastructure. These Data Centers comprise of computer servers that are connected to the Internet round-the-clock.

Our data centers are Tier-3 centers that are defined as providing an uptime of around 99.98%. Our data centers have a fundamental role to play in the reliability and maximum uptime that we pass on to you.

HOW OFTEN DO YOU MONITOR YOUR DATA CENTER AND SERVERS?TOP^

Our Data Center and servers are monitored 24 hours a day, 7 days a week, and 365 days a year by our highly dedicated, proficient, well-schooled employees.

HOW MANY DATA CENTERS DO YOU HAVE?TOP^

At this moment, CloudMacwys is providing you a single Canada-based data center. Our datacenter is completely owned by our company. Whether you are a small business  or a large corporation, our data center is powerful enough to make you stay up, fast and supported with the enterprise-grade hosting technology.

We help our clients identify their data center needs, place them in the right solution, and support it with our dedicated team.

CAN I CHOOSE DATA CENTER OF MY CHOICE?TOP^

No, you can’t. Our Canada-based Data center is the only option you’re provided right now. But rest assured that our data center gives your site a considerable boost in speed and reliability.

CAN YOU HOST DOMAIN NAMES OTHER THAN .COM, .NET, .ORG, .BIZ, .INFO, AND .US?TOP^

CloudMacways can host almost any domain name, but we only propose a limited set of domains that can be transferred or registered to us.

HOW MANY WEBSITES CAN I HAVE?TOP^

One great thing about CloudMacways is that it enables you to host multiple domains on one account. Each of your websites hosted on your account provided by Cloud Macways can easily be managed from the domain manager. We make every possible effort to make our domain manager extremely easy to use and entirely feature-riched.

WHAT POLICY DO YOU OFFER ON BANDWIDTH?TOP^

All of our dedicated servers have a bandwidth limit. If it exceeds your selected plan’s monthly allotment, you are allowed to purchase additional bandwidth at a very reasonable rate.

SUPPORT

WHO DO I GET IN TOUCH WITH IF I NEED HELP?TOP^

Our Support team is always available to assist you. Since we have an extensive  client base worldwide, we provide 24/7 support services to address all sorts of concerns of our customers in a timely manner.



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